Frequently Asked Questions

Home Frequently Asked Questions

Delivery

Delivery usually takes 30-45 minutes, depending on location and order size. We will notify you if there are any delays.

We deliver to a wide range of neighborhoods within a 10 km radius. Check our website to see if we serve your area.

Yes, a delivery fee may apply based on your location. The exact fee will appear at checkout.

Yes, after placing your order, you’ll receive a tracking link to monitor your delivery in real-time.

Please contact us immediately if you need to change the address. We’ll do our best to accommodate, though it may not always be possible.

Yes, we offer contactless delivery. Please mention it in your order notes, and our delivery team will leave your order at the door.

Ways to shop

Yes, we accept phone orders. Simply call us, and our team will help you with your order.

Yes, you can order online and select the pickup option at checkout. Your meal will be ready at the specified time.

Payments

We accept credit cards, debit cards, and online payments.

Yes, cash on delivery is available. Simply select this option at checkout.

Yes, you can apply discount codes at checkout. Make sure they are valid before proceeding.

Return & Refund

Due to food safety reasons, we cannot accept returns, but please contact us if you’re unsatisfied with your order.

Yes, we offer refunds for issues related to order quality. Please reach out to our support team.

Refunds are processed within 3-5 business days.

Nutrition/Advice

Yes, we offer gluten-free dishes. Please check our menu or ask our team for recommendations.

Yes, we provide several vegan dishes. Look for the “Vegan” label on our menu.

Yes, we offer low-calorie meals. Calorie information is provided on the menu.

Yes, many of our meals can be customized. Please mention any preferences when ordering.

Yes, whenever possible, we use organic and locally sourced ingredients.

We cannot guarantee all dishes are nut-free. Please inform us of any allergies when ordering.

Yes, we provide halal options. Look for the “Halal” label on the menu or ask our staff.

We source ingredients locally whenever possible to ensure freshness and support local businesses

Yes, nutritional information is available on our menu.

How to contact

You can contact us via phone, email, or through the contact form on our website.

Our customer service team is available from 9 AM to 9 PM, Monday to Sunday.

Yes, you can contact us on our social media channels for quick assistance.

How to order

You can order online, by phone, or through our mobile app.

Yes, advance orders are accepted. Simply select your preferred date and time at checkout.

Yes, the minimum order amount varies by location. It will be displayed at checkout.

Yes, you can add special instructions in the order notes section.

Yes, we cater to large group orders. Please contact us for assistance.

Yes, orders can be canceled if they haven’t been prepared. Please call us promptly.

Privacy Policy

Your information is securely stored and only used to process orders and improve our service.

Yes, all payment information is encrypted and handled by a secure payment gateway.

Yes, you can request account deletion by contacting our customer support.

Welcome to Eat With Gourmet, where we transform your special occasions into extraordinary experiences. With our expertise in event management and world-class catering, we ensure every detail of your event is meticulously planned and executed to perfection.
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